The key to a business based on respect

Building a partnership with our customers

There is one thing we are sure of: we want to build a relationship with you, our customers. We want to stand by your side through your greatest challenges and to help you with the translations you need, whether they are written translations, conference interpreting or subtitles. So that you may feel like you have your own translation department, just one e-mail away.

Enough about us. Let’s talk about you.

What about you, Our customers? Or our future customers? What do you need?

We believe every partnership takes shape if we start from the customer’s needs. Our 10 years in the industry have taught us that the customer’s needs are never limited at reducing translation costs. Or at receiving high-quality translations. Since we ourselves are in the customer’s position when it comes to our translators from the extended team, we have listed below some of the criteria which our customers have taken into account upon choosing us. The list is always open for additions.

The standards you have grown accustomed to:

• Promptness
• Cost optimization
• Quality
• On time delivery
• Attention to detail
• Communication
• Relationship
  

Attention to details, Communication and Relationship

Criteria for a good relationship with clients

ATTENTION TO DETAILS

Details are important in every stage of a project.

• Understanding the client’s requirements is the foundation of a translation project.
• Analysing the documents that need translation and submitting complete and correct information to the team of translators is very important for quality translations.
• The revision and the proofreading imply a very high degree of attention to the details.
• Finalizing the project, which involves the verification that it complies with all the initial requirements, is the last stage of the translation project management process.

COMMUNICATION

Communication is the foundation of any optimal and healthy relationship. It is easy for our clients to address us any inquiry, because they are aware that this does not need to be made in an official manner, as they can talk to us as they would with any other co-worker. Communication in a business relationship is no exception to this rule. We are, after all, the co-workers from the Translation Department. Their Translation Department.

RELATIONSHIP

The last but not the least criterion is the relationship. Sales and negotiation trainings are not at all wrong to stress the fact that the relationship makes the sale, not the price. A relationship built with care and based on mutual respect, appreciation and collaboration, is always a win-win situation.

See: The criteria for a good relationship with clients

MOST WANTED CRITERIA WHEN LOOKING FOR A TRANSLATION PROVIDER

PROMPTNESS AND COST OPTIMIZATION

PROMPTNESS

Our speed of reaction to the client’s needs concerning translation services is, we believe, one of our most valued qualities. Additionally, we are very often congratulated for this by our clients. They appreciate this aspect of our collaboration. It may sometimes be exaggerated, but our internal policy is based on the idea that every client will receive a reply in maximum 30 minutes from the receipt of their request.

Even if, sometimes, this reply does not contain the final financial quote, but the requirement of certain clarifications of the project. More precisely, an e-mail in which we request more details from the client, so as to find the best solution for his needs. We notify the client every time that we are in the process of assessing the documents or the submitted information. The final purpose is to tailor the best assessment of the project together with the best quotation as your translation provider.

COST OPTIMIZATION

Whether you are a business owner or work for a local or multinational company, the translation needs of the company you represent will always be analysed in light of the budget, as well. We all have objectives concerning the budget and we are aware of this. As a translation provider, it is important not to sacrifice the quality of the translation services while achieving these objectives.

See: The criteria of a good relationship with clients

PROBABLY THE MOST IMPORTANT CRITERIA TO LOOK FOR WHEN CHOOSING A TRANSLATION PROVIDER

QUALITY TRANSLATION SERVICES AND ON TIME DELIVERY

QUALITY

Whereas quality is not at the top of our list of criteria, this does not mean it is not important. On the contrary, it is fundamental when we talk about written translations, interpretation or any other services associated to the translation industry. We offer quality translation services. This list does not present the aspects that are important for the beneficiary of the translations in terms of their weight factor, but it sums up the criteria we believe to be important and which we think must be checked off of the list. A very simple example: A translation of an impeccable quality may be useless when it is sent late, as it may very well be that the term for submitting a file in which the translation is needed was missed.

ON TIME DELIVERY

Promptness and on time delivery. Two different concepts. You may answer the client’s request promptly and rapidly, but miss the deadline promised to the client. This way, the submitted translation, even if it is high-quality, even if the costs are optimized, cannot be used. Additionally, the late delivery of a translation may generate serious damages, which cannot be compensated by the smaller price paid or to be paid by the client for the requested service.

See: The criteria of a good relationship with clients