About our customers – defining a good relationship (3/4)
PROBABLY THE MOST IMPORTANT CRITERIA TO LOOK FOR WHEN CHOOSING A TRANSLATION PROVIDER
QUALITY TRANSLATION SERVICES AND ON TIME DELIVERY
QUALITY
Whereas quality is not at the top of our list of criteria, this does not mean it is not important. On the contrary, it is fundamental when we talk about written translations, interpretation or any other services associated to the translation industry. We offer quality translation services. This list does not present the aspects that are important for the beneficiary of the translations in terms of their weight factor, but it sums up the criteria we believe to be important and which we think must be checked off of the list. A very simple example: A translation of an impeccable quality may be useless when it is sent late, as it may very well be that the term for submitting a file in which the translation is needed was missed.
ON TIME DELIVERY
Promptness and on time delivery. Two different concepts. You may answer the client’s request promptly and rapidly, but miss the deadline promised to the client. This way, the submitted translation, even if it is high-quality, even if the costs are optimized, cannot be used. Additionally, the late delivery of a translation may generate serious damages, which cannot be compensated by the smaller price paid or to be paid by the client for the requested service.